The following Terms of Service regulate all the game and general services provided by Glohow Holdings Pte. Ltd. (hereinafter referred to as ‘Company’).
Below is the list of used terms.
1. “Users” are referred to the consumers who are using all games and other services (Including general members and temporary members), and can be categorized as below.
2. “content(s)” means information such as text, audio files, music, images, videos, software, programs, computer code, and the like that are used at information and communications network (In accordance with Subparagraph. 1 of Paragraph.1 of Art.2 of the law regarding promotion of information and communication network use and protection of information). It includes all digital components for the Service, such as game, network service, application, game money, item money.
3. “Charged content” is the content that users can purchase by making payments to acquire charged game cash (Paragraph.1 of Art.20), and other game related items.
4. “Post” refers to all information that is uploaded on the company’s official cyber bulletin board (Company’s official website (www.glohow.com), In-app board and company’s official social network service board), including characters, documents, images, voices, videos, and mixture of listed.
5. “Device” refers to electronic equipment which can be used to download and install content, such as PC, smartphone, and tablet.
6. “Service” refers to the entire network service provided by the company, regardless of the type of devices.
7. “Application” refers to all types of downloadable or installable programs via devices (Paragraph.1) to use provided service from the company.
8. “Open Market Provider” refers to an e-commerce provider that allows you to install the game and make payments (A provider that allows you to make in- game payments, including a telecommunication company).
(i.e. Google Play Store, Apple App Store, and etc)
9. “Platform Provider” is a provider or a service that provides corporate services to a client’s game services.
10. “In-game Currency ” is virtual data that is being used in game applications provided from the company. Users can use cash for the company’s charged service and purchasing in- game content or items
11. “In-App Payment” refers to all in-app payments that are provided by the company for purchasing cash, items, and other charged content.
12. Definition of terms used in Terms of Service will be based on the related laws, except the definitions that are set as default in this Terms of Service.
The Company must provide the following information in an easy to read fashion on the initial screen of the Service or the Company website(www.glohow.com) for the User to easily identify. However, the Privacy Policy and Terms of Service can be seen by utilizing a link to another page.
1. Name of Business and Representative
2. Business Address (Including the address of which Users can file complaints to.)
3. Phone number, e-mail address
4. Company Registration Number
5. Mail Order Business Identification Number
6. Privacy Policy
7. Terms of Service
1. Terms of Service will go into effect when a user installs and runs the downloaded application. The company must display detailed Terms of Service on the company’s website (www.glohow.com ) or application screen.
2. The Company may modify the Terms of Service or Separate Terms and Conditions when the Company deems necessary, without providing prior notice to Users complying with “Regulation of Standardized Contracts Act” and “the law regarding promotion of information and communication network use and protection of information”
3. In case that the company modifies the Terms of Service in accordance with Art 2, the company must post an announcement on the company’s official homepage (www.glohow.com), community site, and application bulletin board about the modification minimum 7 days, maximum 30 days prior to the modification. However, if the modified Terms of Service include important or unfavorable details, the company must notify of modified details to the users via one of the listed methods: email, app messages, agreement pop-up window upon login, and mobile text messages in addition to the 30 day prior notification.
4. Users have rights to reject the modified Terms of Service. Any users who have an objection to the modified Terms of Service may stop and cancel the service (Cancel the membership).
5. If a user does not declare objection until the stated date of application even after confirming the detailed modification notice complying with Art 3, it will be considered that the user has agreed to all modified Terms of Service.
1. Articles and Items required to apply the Terms of Service and details delegated by deciding a specific scope can be specified in the Service Operational Policy (hereinafter referred to as ‘Operational Policy’).
2. The Company must provide the details of the Operational Policy to the User by means of displaying it on the Service website, official community or link to specific webpage.
3. Any changes, including the following Subparagraphs, to the Operational Policy shall adhere to the process stated in Paragraph 3. of Art 4.
1. Users that wish to access Service being provided by the Company must agree to the Terms of Service and provide the Company with their consent by a separate initial page or form provided on the Service Website(www.glohow.com).
2. Users must provide any information requested by the Company when agreeing to the Terms of Service and providing consent.
3. The Company may require the User to verify their identity. The process and method will adhere to any related regulations.
4. Users must provide accurate information when requesting to use the Service in accordance with Paragraph 1. Users will not be able to make claims based on the User Rights specified in this Terms of Service should they have provided false information or information of another User. The Company has the rights to terminate or suspend the Service agreement in such cases and the User shall not be eligible for refunds
5. Minors(Users under the age of 18) will require the consent of a legal guardian in order to request to use the Service. The specific procedures will be provided by the Company in accordance with the Juvenile Protection Act.
1. Users will be accepting the Terms of Service by installing the application and ticking ‘Glohow Holdings Pte. Ltd. Terms of Service’. The company must approve the user’s agreement for the service use.
2. The Company has the right to disapprove or cancel the agreement afterwards under conditions in subparagraphs.
3. Company has rights to hold the approval until the issues are solved under stated subparagraphs
4. If there is any case the company approves, declines, or holds the user’s agreement on Terms & Service in accordance with the stated Article, the company has a duty to inform the user.
1. The Company will take appropriate measures in order to protect User personal information and the protection & usage of collected personal information will comply with the related law and Privacy Policy. However, the Privacy Policy shall not apply to any services outside of the Service provided by the Company.
2. Certain information that is not related to the Personal Information of a User such as nicknames · character image · status and other information can be used to present oneself may be published due to the characteristic of the Service.
3. The Company shall not provide the personal information of a User without the consent of the User unless requested by the investigating agencies of regulatory bodies following the appropriate procedures.
4. The Company shall not be responsible for User’s leaked information due to cause attributable to the User.
1. The Company has the obligation not to hinder any of the stated Terms of Service and constantly try their best to provide stable service.
2. The Company ought to try their best to protect user’s personal information (Including credit information) for stableservice, hence complying with Privacy Statements is a must.
3. The Company must try their best to fix or restore any technical issues or data loss issues to maintain a continuous and stable Service unless unable to do so due to natural disasters, national emergency or technical issues that cannot be solved by contemporary technology.
4. The Company must try their best to construct and to maintain their system and manpower for processing user’s discontent and loss recovery requests at any time. If the user’s opinions or complaints are objectively admitted, they ought to handle the issue within the reasonable period, but if it is going to take longer than expected, the company must inform the user of the reason and further process schedule.
5. The Company must make it a rule to provide stable service for 24 hours a day throughout the year, unless the company has business or technical issues. However, the company also has rights to stop or limit the service in accordance with Art. 13 Para.2.
1. Users must not do any action that violates stated subparagraphs while using the company’sservice.
2. Users have the obligation to check the notice and modifications regarding Terms of Service frequently via the Company’s website (www.glohow.com) or application, and they must not take any action that can interfere with the Service.
3. Users must not allow a third party to use their personal accounts. If the user finds out that his/her account or personal information has be used by the third party, the user must notify it to the Company and has to follow further guides, and if the user does not follow as the Company’s guide, the user has full responsibility of possible damages and loss (e.g. Even if a third party made a payment on the charged content, the user is still responsible for the payment).
4. Users must use and manage password functions to prevent third parties from using their account to make purchases on the open market. The Company will not be held responsible for damages caused by the User’s irresponsibility.
1. The Company shall allow access to the Service to Users that have agreed to the Terms of Service in accordance with Art. 7 and 8. However, the Company may provide access to certain Services from a specified date should the Company need to do so.
2. The Company may provide other services to the User in addition to the Service specified by this Terms of Service.
3. The Company may identify Users into categories and differentiate access time, number of uses, content a User can access based upon the aforementioned categories.
1. Service will be provided at designated times in accordance with the Company’s business policy. The Company shall announce the designated times on the application screen or Service website.
2. Despite Art. 1 the Company can limit or stop some or entire Service in accordance with the stated subparagraphs. In any cases, the Company shall inform Users of details in the official website and application. However, the Company may inform the Users afterwards if there is an irresistible reason to do so.
3. The Company shall provide Service for mobile devices via a dedicated application or network. Users will be able to access the Service for free or paid by downloading and installing the application or network.
4. Paid content must be paid for in full to the amount stated for the relevant Service in order to be accessed. Additional costs may occur when downloading the application by a network or accessing the Service based on the agreement with the User and their Open Market Provider.
5. Applications that are downloaded and installed or Services accessed by networks are provided according to the Device or Open Market Provider. Users may be unable to access all or certain content when changing Devices or phone numbers or when using overseas roaming functions. The Company shall not be responsible for the inability to access content in such cases.
6. Applications that are downloaded and installed or Services accessed by networks may run in the background. Extra costs may occur according to Device or Open Market Provider characteristics. The Company shall not be responsible for the extra costs that occur in such cases.
1. The Company has the rights to modify the Service if required to do so by operational or technical needs in order to provide better Service and will notify Users of such changes before they are implemented. However, the Company may notify the Users about the changes after the fact if the Service requires immediate changes due to issues such as, but not restricted to, Bugs · Errors and other problems that may greatly affect the Service.
2. The Company has the rights to terminate the Service if it is no longer possible to provide the Service in such cases as business closure due to business transfer · division · merger, expiration of the Service contract, management issues due to decrease in profits from the Service etc. The Company must notify the Users at least 30 days prior to the termination with information on the Termination Date · Reason for Termination · Compensation Conditions on the initial Service screen or a linked webpage.
1. The Company may collect and store chat records between Users, and only the Company shall have access to these records. Restricted access to these records may be provided to the Company in order to mediate issues between Users, resolve complaints, maintain order within the Service, and to third parties that have been granted rights by local jurisdiction and regulations.
2. The Company must provide prior notification to the User of the reason and scope of records being viewed if the Company or a third party accesses the records in accordance with Article 1. However, the Company may provide notification after the fact if the records need to be accessed in order to investigate, process, or verify prohibited acts stated in Article 11 subparagraph 1, or in order to remedy damages caused by such actions.
3. The Company may collect User device information (settings, specifications, operating system, version, etc.), excluding User personal information, in order to provide better and more stable operations and to improve service quality.
4. The Company may request additional information from Users in order to improve the Service or introduce User specific Services. The User may accept or refuse such requests and the Company must notify the User that they can refuse the request when notifying the User.
1. The Company reserves the right to display advertisements related to Service operations within the game Service. Additionally, the Company may also send information or advertisements via e-mail, SMS(LMS), smartphone notification (Push Notification) etc., to Users that have agreed to receive them. Users may decline to receive such information or advertisements at any time, and the Company must cease sending them once the User has declined.
2. Third-party advertisements or services may be presented through banners or links provided within the Service by the Company.
3. The Company cannot guarantee the reliability or stability of any service provided by a third party through advertisements or links as mentioned in Paragraph 2, as it is not included in the Service provided by the Company. Consequently, the Company shall not be held responsible for any damages incurred by using such a service. However, the Company may be held responsible in cases where measures to facilitate or prevent damage were not taken due to intentional or negligent actions by the Company.
4. The User’s consent to this Terms of Service includes consent to advertisements on the Company web page or in the Service.
1. The copyrights of content and other intellectual rights within the game service created by the Company shall belong to the Company.
2. Users must not use or allow others to obtain commercial benefits without the prior consent of the Company or provider through means of copying, transferring (including editing, publication, performance, distribution, broadcasting, and creation of derivative works) from information obtained while using the Service provided by the Company that belongs to the intellectual property of the Company or provider.
3. Users agree to the Company using communications including chat text, images, sounds, and all other data and information (hereinafter referred to as "User Content") shown within the game or uploaded or transmitted through the application or game service by the User or another User under the following conditions:
4. The Company shall not use User Content that is not unified with the game service (posts on third-party web pages) and not shown in the game without the explicit consent of the User, and the User may at any time delete such User Content.
5. The Company may, without prior notification, delete, transfer, or deny the registration of User Content that it deems to be in violation of Art 11 Subparagraph 1.
6. Users that have had their legal interests infringed due to information on a website that the Company operates may request that the Company delete or refute the publicized content. The Company shall immediately take any necessary actions and will notify the applicant of such measures.
7. This Article shall remain valid throughout the game service even after a User withdraws their membership.
1. Users can make payments to purchase all charged content related to the Service. However, detailed costs or payment methods may differ depending on the type of Service, telecommunication provider, platform provider, or open market provider’s business policy.
2. A User can use purchased content only via the device installed with the application.
3. When purchasing charged content, a User must adhere to the expiry date stated on the content. However, in the event of a Service suspension as outlined in Article 13, Paragraph 2, charged content with an unlimited period shall expire on the date specified in the Service Suspension notice.
4. Users must use their purchased content only within their account, unless the Company specifies another method of use. Users are prohibited from transferring or lending their account to any third party, and their accounts may not be inherited by any third party.
1. The Company’s Application includes In-App payment function for purchasing items.
2. Users have a responsibility to utilize password settings functions on their devices, as well as those provided by open markets, to prevent unauthorized In-App payments by third parties via their devices. The Company is responsible for applying the In-App payment module and library in the application, in compliance with authentication procedures provided by local Communication Commission regulations or the ‘Open Market Mobile Content Payment Guideline.’
3. The Company shall not be held responsible for any damages resulting from In-App payments made by third parties due to the User's negligence, such as failure to use the device or open market’s password settings function, or exposing the password to a third party.
4. If a User is using a Minor telecommunication plan to make an In-App payment from the device, it will be considered that the user has already obtained consent from their parents or legal guardian.
5. Users bear the responsibility to pay the correct amount when making an In-App purchase.
1. There are two types of cash for the Service: (i) In-game Currency that can be purchased via In-App payment (hereinafter referred to as ‘Paid Currency’) and (ii) Cash that can be acquired as a reward from in-game events or from the Company (hereinafter referred to as ‘Free Currency’), and they will be managed individually.
2. The Company can provide Mileage Points that can be used in the game service free of charge (hereinafter referred to as “Free Points”).
3. If a User possesses Paid Currency, Free Currency, and Free Points, and uses them to purchase or use in-game content, (i) Paid Currency, (ii) Free Currency, (iii) Free Points will be deducted respectively as the amount used.
4. Free Currency and Free Points are not eligible for refund and compensation, and the Company shall not be responsible for any requests for such.
5. The use of Free Currency and Free Points may be limited according to conditions. The Company shall notify Users of specific conditions (expiry date, range of use, or others) via a notice.
1. Users have the right to request a withdrawal (purchase cancellation) for purchases made without commission via the web payment site or application within 7 days of purchase or within 7 days of the usable date.
2. Users cannot request a purchase withdrawal as stated in Paragraph.1 under conditions outlined in the following subparagraphs, which would contradict the Company’s intent. However, regarding the purchase of separate content, a purchase withdrawal will be valid except under the conditions stated in the following subparagraphs:
3. In the case of content that cannot be withdrawn pursuant to the provisions of Paragraph 2, the Company shall clearly indicate this fact in a place where the member can easily view it and provide a trial product for the content (allowing for temporary use, providing for experience, etc.). If it is difficult to provide such a trial product, the Company shall provide information on the content so that the User may exercise their right to withdraw purchases. If the company does not take such measures, Users may withdraw purchases notwithstanding the purchase withdrawal restrictions stated in Paragraph.2.
4. Notwithstanding Paragraphs 1 and 2, Users may withdraw purchases within 3 months of the content being available or within 30 days of discovering that the Paid Content was different from what was notified, advertised, or implemented differently from the content of the contract.
5. Refunds will be processed in accordance with the refund policies of the relevant Open Market Provider, and the specific procedures will be in accordance with Paragraph.6. Any Paid Content will be deducted accordingly.
6. If a User submits a purchase withdrawal or refund request, it will go through the personal information usage consent process by the Company customer center or the consigned company. Then, the Company shall confirm the User’s purchase list with the Platform Provider or Open Market Provider. During the process, the Company reserves the right to contact the User with provided information from the User for more precise confirmation, and also has the right to request additional documented evidence. [e.g., A document which includes personal information registered in the Platform Provider, Purchase record in the Open Market, and a document that can prove the purchase had been made against the User’s will.]
7. The Company shall notify that purchase withdrawals may be requested by the Minor or legal guardian in the case where a purchase has been made by a Minor on a mobile device without the consent of the legal guardian. If a Minor has purchased charged content without the legal guardian’s consent, the Minor or legal guardian are eligible for the withdrawal. However, if a Minor has made a payment within an approved amount of cost from the legal guardian or if the Minor made a payment by deceiving his/her age, withdrawal qualification will be limited.
8. The age of a User who made a payment on the content will be judged based on the registered personal information in the device or payment method such as a credit card. In order for a Minor to submit a purchase withdrawal request in accordance with Art.22, the Minor or legal guardian shall submit a document that can prove them as the Minor or the legal guardian upon the Company’s request.
1. If a minor has purchased charged content without the legal guardian’s consent, both the minor and the legal guardian are eligible for a withdrawal.
2. If a minor has made a payment within the approved amount set by the legal guardian, or if the minor made a payment by deceiving his/her age, the eligibility for withdrawal will be limited, as stated in Paragraph 1.
3. The age of a user who made a payment for the content will be determined based on the registered personal information in the device or the payment method used, such as a credit card.
4.For a minor to submit a purchase withdrawal request in accordance with Article 22, the minor or the legal guardian must provide documentation proving their status as the minor or the legal guardian upon request from the company.
1. The company will refund any erroneous payments back to the user should such a case occur. However, if the erroneous payment was due to a mistake by the user and was not caused intentionally or negligently by the company, the user will bear the actual costs required to refund the payment within a reasonable range.
2. Payments made via the application shall follow the payment method provided by the open market provider. If an erroneous payment occurs during the payment process, the user must request a refund from the company or the open market provider.
3. Any telecommunication costs (call charges, data usage costs) that occur while downloading the application or using network services may not be subject to refund.
4. The refund will be processed in accordance with the refund policy of the company or the open market provider being serviced on the operating system of the device the user accessed the service from.
5. The company may contact the user through the provided information to request specific information required to process the refund of erroneous payments. The company shall process the refund within three business days after receiving the required information from the user.
1. Users must not violate the User Responsibilities stated in Article 11. If a User violates the User Responsibilities, the Company may restrict the User’s access to the Service, delete relevant information (posts, images, videos, etc.), and otherwise limit the User's access to the Service. The specific reasons and procedures for the restrictions shall be designated in a separate Operational Policy in accordance with Article 24, Paragraph 1.
2. The Company shall not be responsible for any losses or damages that the User experiences due to the restrictions imposed in accordance with Paragraph 1 should they be found to be justifiable.
The Company may restrict access to an account until an investigation is carried out under the following subparagraphs:
The Company shall compensate the User for Paid Services by extending the duration of the Paid Services equal to the amount lost or by providing the Paid Service or Cash equivalent for the time it took to investigate the account in accordance with Paragraph 3. However, the Company shall not provide compensation if the User is found to be guilty of the reasons stated in Paragraph 3.
The Company reserves the right to terminate the User’s Service contract after prior notification should the User be found to be in violation of the following subparagraphs or this Terms of Service, Operational Policy, related legislation. However, the Company may terminate the Service contract without prior notification should the User be found in violation of legislation, important policies, or if otherwise noted in the Operational Policy. In the case that the User is in possession of multiple accounts on the Service, the Company may terminate the Service contracts for one or multiple accounts.
If the User does not access any particular game under the “Service” of the Company for 5 years, the Company may consider that this contract has been terminated, and all content information of the User for the game will be deleted and may not be recoverable.
The Company may restrict access of a User in the case where the User is attempting to re-register to the same or other Game Services provided by the Company after the contract has been terminated due to the User violating one of the stated subparagraphs in Paragraph 5 or after being permanently banned in accordance with Article 25 or the Operation Policy.
1. The Company specifies Article 24 Paragraph 1 the reasons and procedures for Service Restriction based on the content, severity, frequency, and outcomes as stated in Article 11 Paragraph1 in the Operational Policy.
2. When implementing a Service Restriction in accordance with Article 24 Paragraph 1, the Company informs the User of the following. However, if the restriction needs immediate implementation, the Company may provide notification to the User after the fact.
1. To appeal against Service Restrictions imposed by the Company, the User must submit an appeal to the Company in writing, via email, or through a similar method within 14 days from the date of receiving the notification of this action.
2. The Company will respond in writing, via email, or through a similar method within 15 days from the date of receiving the appeal in Para.1. However, if it is difficult to respond within this period, the company will notify the reason and the expected process schedule.
3. The Company will take necessary measures if the reason for the appeal is valid.
1. A User reserves a right to terminate the Service contract by quitting the account if the User no longer desires to use the Service.
2. If a member decides not to terminate the service contract, they can withdraw their intention to withdraw within 7 days from the date of the withdrawal of membership application. If 7 days elapse, the withdrawal (cancellation) process is completed. Upon completion of withdrawal (cancellation) due to membership withdrawal, all game use information held by the member within the game service will be deleted, and recovery will be impossible.
3. If a User has violated one of the stated subparagraphs in Article11 Paragraph.1, the Company reserves the right to terminate the User’s contract or suspend the use of the service for a certain period.
4. In case of service termination or service suspension, the Company shall notify the user of the reason or effective date via email, in-game mail, or other methods.
5. If the service has been terminated or suspended in accordance with Paragraph 3, the User can no longer use the Service content, and is also not eligible for refunds on currency, mobile data fees, or fixed monthly service fees that were made for using the charged content.
6. The Company does not collect personal information such as email account addresses or passwords from temporary users. If the device or platform has been reset, or if the game has been deleted, the Company cannot recover game information and data for the temporary user, and also shall not be responsible for any damage.
7. Upon Service contract termination, the Company shall delete all User’s personal information and data (Including content information in the account), except for information which the Company is required to keep in accordance with the Company’s regulations or Privacy Policy. If a User does not take any action even after the Company has notified the User of information deletion details, the Company shall not be responsible for any inflicted damages.
1. If the Company or a User has inflicted damage by violating the stated Terms of Service, each party shall be responsible for compensation for the damage. However, if it was the unintentional damage, each party shall be exempted from the responsibility.
2. If damage has been inflicted intentionally/unintentionally by the Individual Service Provider after a User has agreed to the Individual Service Terms of Service while the Company has a partnership with the Individual Service Provider, the Individual Service Provider shall be responsible for the compensation.
1. The Company shall not be held responsible for service suspension caused by war, natural disasters, a state of national emergency, technical flaws that cannot be fixed, or other irresistible forces.
2. The Company shall not be liable for service suspension or errors attributable to the User. Additionally, the Company is exempt from liability for damages resulting from service suspension or errors by a telecommunication provider.
3. The Company shall not be responsible for inevitable service suspension or errors caused by announced service repairs, replacements, maintenance, or construction.
4. The Company shall not be accountable for any user discomfort resulting from failure to achieve a target score or rank, nor for damages resulting from user choices made voluntarily.
5. The Company shall not be responsible for any disadvantages or information loss resulting from user-initiated changes to personal information (including account information).
6. The Company shall not be responsible for a user's inability to access all or certain content due to changes in devices, phone numbers, operating system (OS) updates, overseas roaming, telecommunication companies, or other service or network issues unrelated to the Company's operations. However, the Company shall assume responsibility in cases where damages are caused intentionally or due to negligence by the Company.
7. The Company shall not intervene or assume responsibility for disputes between users or between a user and a third party, nor shall it be liable for compensating damages resulting from such disputes.
8. The Company shall not be responsible for compensating users for free-of-charge services or content unless otherwise stipulated in the Terms of Service. However, the Company shall assume responsibility in cases where damages are caused intentionally or due to negligence by the Company.
9. The Company shall not be liable for damages resulting from a user's deletion of content or account information provided by the Company. However, the Company shall assume responsibility in cases where damages are caused intentionally or due to negligence by the Company.
10. The Company shall not be liable for any losses experienced by temporary members while accessing the service. However, the Company shall assume responsibility in cases where damages are caused intentionally or due to negligence by the Company.
1. The Company reserves the right to notify Users via methods such as email, in-game memos, messages within the game service, SMS (LMS), etc.
2. In the event of notifying all Users, the Company may replace the notification mentioned in Paragraph 1 by announcing it within the game service or through a popup screen for a period exceeding 7 days.
1. In the event of any contradictions between the Company and Users, both parties shall adhere to the governing laws of Singapore.
2. If any article cannot be applied or enforced according to legal judgment, it will be considered invalid. However, other articles will remain in effect.
3. Any contradictions between the Company and the User regarding the Service must be resolved peacefully and to the satisfaction of both parties.
4. If a contradiction cannot be resolved as stated in Paragraph 3, each party reserves the right to submit the dispute to the Content Dispute Resolution Committee in accordance with the Cultural Industry Promotion Basic Article. Conflicts arising from the Service or conflicts between Users and the Company related to the Service will primarily fall under the exclusive jurisdiction of a competent court.
1. The Company shall provide a means for Users to submit their feedback or complaints within the game service or on a linked web page for user convenience. Dedicated personnel shall be assigned by the Company to address such feedback or complaints.
2. The Company must resolve feedback or complaints submitted by Users within a reasonable period if they are objectively recognized as legitimate. However, if the resolution process is expected to take a significant amount of time, the Company may notify the User of the reasons for the delay and provide an expected timeline for the resolution within the game service or in accordance with Article 30, Paragraph 1.
3. If a third-party arbitration agency mediates a dispute between the Company and a User, the Company may adhere to the mediation provided by the agency and faithfully implement any actions, including service restrictions, against the User as determined by the mediation.
1. The Company may conduct game services for testing purposes (hereafter referred to as "CBT") before officially launching the service for the Users.
2. The CBT service may involve changes, additions, or deletions of game data to ensure stable service. No compensation, such as restoration, extension of playtime, or compensation for damages, will be provided. Any items, in-game currency, characters, etc., obtained by the User during the CBT period will be reset at the end of the CBT period and may not be recoverable.
3. The Company reserves the right to suspend the CBT service without prior notice due to unexpected issues.
4. The CBT service period will be communicated through the Company's website, application, or related services.
5. In the event of any contradictions between the remaining Terms of Service and this Article, this Article shall take precedence over the Terms of Service.
1. Minors under the age of 19 are not eligible to access any content harmful to juveniles provided by the Company, in accordance with the Juvenile Protection Act.
2. If a user wishes to access content harmful to juveniles, they must undergo age verification in accordance with relevant laws. Failure to comply with the procedures outlined in this Article will result in limitations on access to all related service content.
1. The Company reserves the right to move User posts within the site if necessary, without any prior notice, and also has the right to delete the posts without prior notice if the Company has unavoidable reasons, such as lack of system storage.
2. Users shall bear all responsibility for their posts, and they shall not post anything that infringes on a third party’s rights. If a third party has filed objections and complaints regarding possible violations of their rights due to other Users’ posts, the Company reserves the right to take temporary measures in accordance with the Terms & Conditions and notify the User.
3. If a third party makes the Company take legal responsibility, such as compensation for infringement of their rights due to other Users’ posts, the Company shall fully cooperate for the Company’s indemnification, and the User ought to be fully responsible for the problem unless the Company is responsible for the incident.
4. The Company reserves the right to delete, move, or refuse to upload the posts without prior notice in accordance with subparagraphs:
1. The Company may organize events during a specified period, wherein users have the opportunity to receive event rewards or prize money.
2. If a user participates in the Company's official event with false personal information or inappropriately, the Company reserves the right to revoke the user's winnings.
3. The Company will distribute event rewards or prize money to winners after deducting withholding tax and other applicable charges.
4. In the case of event winners under the age of 20, the Company will distribute the rewards or prize money only after obtaining consent from the winner's parents or legal guardian.
5. The Company reserves the right to revoke the status of event winners if they fail to receive the event rewards or prize money within 1 month of the winner announcement.
6. The Company may collect and use users' personal information for the delivery of event rewards or prize money, ensuring compliance with the Company's Privacy Policy in all respects.
These Terms of Service will be effective as of June 1st, 2024.